Customer Service Representative

Position Overview

This role will serve as a Customer Service Representative for Chapari, Inc. and provide outstanding support to our merchants, partners and couriers. Attention to the many details of a technology-based courier company will be necessary to be successful at this position.

Responsibilities

  • Provide professional, prompt and courteous support by listening to our clients and couriers and responding in a way that exceeds their expectations.
  • Keep Managers updated on customer concerns or issues.
  • Responsible for all aspects of delivery inquiries from businesses, drivers and end-customers.
  • Operations monitoring and support includes tracking of deliveries and couriers, keep deliveries running on time.

Skills & Qualifications

  • At least two years of experience in a customer service supporting role.
  • Must have a high school diploma.
  • Advanced computer skills.
  • Must be able to work with tact and discretion and maintain a high level of confidentiality.
  • Excellent written and oral communication skills.
  • Must be able to communicate with all levels including upper management.
  • Self-motivated and able to perform job responsibilities with a minimum of supervision.
  • Ability to recognize research and resolve various errors that may occur. Independent judgment and sound decision making skills required
  • Must be highly organized and detail oriented and able to function effectively in a multi-task environment.
  • Must be available to work different shifts as well as rotating weekends per the needs of the position. This may include working weekends as part of a standard work schedule.

Location: San Ramon, CA

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